Your privacy is our responsibility

Types of Information Collected

We collect various types of information when you create an account and use services on the bc327 platform. These are presented in detail by category below.

A. Identity and Contact Information

• Full name and date of birth
• Email address and mobile number
• Current residential address
• National ID card or passport details (when identity verification is required)

B. Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay or bank transfer information
• Transaction history and amounts
• Deposit and withdrawal records

C. Technical Information

• IP address and device identification data
• Browser type, operating system, and device information
• Information collected from cookies and similar tracking technologies
• Site access times, page visit history, and activity logs

D. Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and session duration
• Bonus claim and usage history

Methods of Data Collection

bc327 collects information through various means. Each collection method is discussed in detail below.

Directly Provided Information

When you register an account, log in, make a payment, contact support, or fill out any form, you provide information to us directly. We store this information directly in our systems.

Automatically Collected Information

When you visit our site, some information is collected automatically through cookies, web beacons, and similar technologies. This information is mainly used to improve site performance and personalise the user experience.

Through Third Parties

Some information may be received through payment processing partners (such as bKash, Nagad, Rocket, Upay, etc.), identity verification services, and fraud prevention systems. This information is used only for legitimate purposes.

Purpose of Data Use

bc327 uses the collected information for the following legitimate purposes. Any use is covered by this policy and is lawful.

• Account management and service delivery: To create your account, verify your identity, process deposits and withdrawals, and ensure gaming services.
• Security and fraud prevention: To ensure the security of accounts and financial transactions, and to detect and prevent suspicious activity.
• Meeting legal obligations: To comply with applicable laws and regulations, and to provide required information to regulatory authorities.
• Improving user experience: To test and improve site performance, provide a customised experience, and display relevant bonus offers.
• Customer support: To resolve your issues, handle complaints, and provide assistance through 24/7 live chat and email support.
• Responsible gaming programme: To identify excessive gaming tendencies and provide the support needed for responsible play.

Cookie Policy

Cookies and similar technologies are used on the bc327 website. Cookies are small data files stored on your device that help improve the quality of service.

Essential Cookies

These cookies are necessary for the basic functioning of the site — such as maintaining login sessions, security verification, and payment processing. These cookies cannot be disabled, as the site will not work properly without them.

Analytical Cookies

These cookies are used to understand which parts of the site users visit most and to monitor site performance. This information is processed entirely anonymously.

Functional Cookies

These cookies are used to remember your preferences, such as language selection or saving account settings. You can control cookies at any time by changing your browser settings.

Data Sharing and Disclosure

bc327 does not sell your personal information to any third party. However, limited information sharing may be necessary in certain circumstances.

Service Provider Partners

Limited information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), technical infrastructure, identity verification, and customer service management. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

Legal Obligations

We are obliged to disclose information required to comply with court orders, government authority directives, or applicable law. In such cases we provide only the minimum information necessary within the limits of the law.

Business Transfer

If there is any change in the ownership or operations of bc327, user information may be transferred as part of that process. We will notify you in advance of any such change.

Data Protection Methods

bc327 has adopted industry-standard technical and organisational measures to ensure the security of your personal information.

• SSL encryption: All information sent to and received from our site is protected by SSL (Secure Socket Layer) encryption, which prevents unauthorised access by third parties.
• Data encryption: Stored sensitive information is kept in an encrypted state, so unauthorised individuals cannot view it in a readable form.
• Access controls: Only authorised staff may access user information for specific purposes. All access is logged and reviewed regularly.
• Secure payment infrastructure: All financial transactions are handled through a secure payment gateway. We do not directly store your full bank or mobile banking credentials.
• Regular security reviews: Our security systems are regularly tested and any vulnerabilities are resolved promptly.
• Two-factor authentication: Users are given the option to use two-factor authentication to enhance account security.

Data Retention Period

bc327 retains your personal information only for as long as it is necessary and lawful. The retention period depends on the type and purpose of the information.

While the Account is Active

Your profile information, transaction history, and gaming records are retained for as long as your account remains active. This information is essential for providing services and managing your account.

After Account Closure

Even after an account is closed, financial records and transaction information may be retained for a specific period to meet applicable legal requirements. Once that period has passed, the information is securely deleted or anonymised.

Logs and Technical Data

Logs and technical data collected for security and site performance monitoring are generally retained for a short period and then automatically deleted.

User Rights

As a bc327 user, you have several important rights over your personal information. We respect these rights and ensure they are effectively exercised.

• Right to access: You may request to know what information we hold about you. We will provide a copy of that information.
• Right to correction: If there is any inaccuracy or incompleteness in your information, you may request a correction. This can be done directly through account settings or via support.
• Right to deletion: In certain circumstances you may request the deletion of your information. However, it may not be possible to delete all information due to legal obligations.
• Right to object to processing: You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
• Right to data portability: Where applicable, you may request your information in a common, machine-readable format.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

Children's Privacy

bc327 is an adult entertainment platform. This service is for persons aged 21 or over only. We do not knowingly collect information from persons under the age of 21 under any circumstances.

If we become aware that a minor has created an account or that their information has been collected by us in any way, we will immediately close that account and delete the associated information. If a parent or guardian has any concern in this regard, please contact us right away.

Policy Changes and Updates

bc327 reserves the right to review and update this Privacy Policy from time to time. This policy may change due to service improvements, the addition of new features, or changes in law.

Notice of Changes

For significant changes we will send a notification to your registered email or post a notice on the site. Continued use of the site after an updated policy is published will be considered acceptance of the updated policy.

Regular Review

We advise users to visit this page regularly to stay informed about the latest policy. You can tell when the policy was last changed by checking the "Last updated" date at the top of the page.

Applicable Law and Jurisdiction

This Privacy Policy and any matters relating to the processing of user information are governed by applicable international data protection laws and bc327's operational regulations.

If you have any questions, disagreements, or complaints about this policy, please contact our support team first. We will endeavour to resolve the issue promptly and amicably.